Optional Features

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Interactive Voice Response is the new standard for business phone systems. With simplified customer experience, decreased operator error, and robust data collection, IVR has transformed the professional call management space.

• Save Time & Money: IVR systems can provide answers to frequently asked questions and can route calls without the need for a human operator. This saves staffing costs and labor for an organization.
• Simplifies Customer Experience: When a client calls, they want information as quickly as possible. Interactive voice response systems eliminate wait times by responding to callers immediately.
• Manages Large Call Volumes: Your clients will never experience a busy signal again. IVRs can handle unlimited calls.
• Avoid Human Error: With an automated system, there is a streamlined process for answering common questions and for transferring calls. This eliminates the possibility of a call drop based on an incorrect transfer.
• 24/7 Service: Since IVR systems don’t require human staffing to manage, the system can automatically take calls all day every day.